The course has the basics down just perfect for anyone starting out in the IT industry.

It is interesting and powerfull, i liked the encouragement

it was the other best lesson i have ever learned!!! best tutorials and good understanding

Alison has the best courses and you acquire the best knowledge and skills from the best lecture notes and tutors

This was a great introductory course. I have been doing some PC repair on my own for a few years and this course reinforced what I have learned. Also this course is excellent for people who want to learn the basics of how electronic devices work.

Topic A

Topic A - Demo 1 - IT Professional Soft Skills - Part 1

Topic A - Demo 2 - IT Professional Soft Skills - Part 2

Review Quiz

In this module, IT Professional Soft Skills, students will learn about the soft skills needed to become an IT professional. This module will cover problem-solving steps, including identification of the problem, establishing a probable cause, testing to determine the cause, establishing a plan to resolve the problem, implementing your solution, verifying functionality, implementing preventative measures, and documenting your results.

Topic A - Demo 1 - Safety for You and Computer Components - Part 1

Topic A - Demo 2 - Safety for You and Computer Components - Part 2

Topic A - Demo 3 - Safety for You and Computer Components - Part 3

Topic A - Demo 4 - Safety for You and Computer Components - Part 4

Topic A - Demo 5 - Safety for You and Computer Components - Part 5

In this module, Safety for You and Computer Components, students will learn proper techniques for handling computer components for the safety of you and the longevity of the hardware. This module will cover personal protective equipment, chemicals, cables, trip hazards, environmental risks, electrical safety, fire safety, jewelry removal, and lifting techniques.

Topic A - Demo 1 - System Component - Part 1

Topic A - Demo 2 - System Component - Part 2

In this module, System Component Overview, students will get an overview of system components. This module will cover storage devices such as hard drives, magnetic tapes, flash drives, and solid-state drives, such as IDE, SATA, and SCSI. Students will also learn about processors and CPUs, processing speeds, operating systems, and controls.

Topic A - Demo 1 - Understanding Motherboards

In this module, Understanding Motherboards, students will learn about understanding motherboards. This module will cover the function of motherboards and the location of primary components. Students will also learn about motherboard chipsets, audio connections, drive activity light, the power light, on/off buttons, and USB connections.

Topic A - Demo 1 - Performing Installation of a Processor - Part 1

Topic A - Demo 2 - Performing Installation of a Processor - Part 2

Topic A - Demo 3 - Performing Installation of a Processor - Part 3

In this module, Understanding Processors, students will learn to understand processors. It is important to be familiar with processors and related terminology. This module will cover processor speeds in megahertz and gigahertz, as well as architecture, including registers, cache memory, virtualization, graphics processing units, throttling, and overclocking.

Topic A - Demo 1 - Understanding Types of Memory - Part 1

Topic A - Demo 2 - Understanding Types of Memory - Part 2

In this module, Understanding Types of Memory, students will learn about types of memory. This module will cover the purpose of memory, as well as RAM and ROM with several types, including DRAM, SRAM, CMOS RAM, and VRAM. Students will also learn about the purpose of memory and how it relates to computer components.

Topic A - Demo 1 - BIOS and CMOS - Part 1

Topic A - Demo 2 - BIOS and CMOS - Part 2

Topic A - Demo 3 - BIOS and CMOS - Part 3

In this module, Understanding BIOS and CMOS, students will learn about BIOS and CMOS. Bios is the Basic Input-Output System that runs a computer. This module will cover how to upgrade BIOS as well as potential issues you may have. The CMOS or Complimentary Metal Oxide Semiconductor is a piece of hardware on the motherboard. This module will discuss CMOS setup, settings, and how to get there.

Topic A - Demo 1 - Installing IDE Devices

Topic B

Topic B - Demo 1 - Hard Drives and Storage Devices - Part 1

Topic B - Demo 2 - Hard Drives and Storage Devices - Part 2

Topic B - Demo 3 - Hard Drives and Storage Devices - Part 3

In this module, Hard Drives and Storage Devices, students will learn about hard drives and storage devices. This module will cover installing discs, formatting discs, partitioning discs, troubleshooting disks, as well as IDE, SCSI, and SATA. Students will learn about parts of a hard disk, such as platters, tracks, sectors, clusters, and cylinders.

Topic A - Demo 1 - Power Supplies and Voltage

In this module, Power Supplies and Voltage, students will learn about computer power supplies and voltage. This module will cover power supply units, uninterruptible power supplies, and identifying power supplies. Students will also learn about amps, ohms, volts, and watts and how they each affect system hardware and components.

Topic A - Demo 1 - Ports, Cables, and Connectors Hardware

In this module, Ports, Cables, and Connectors, students will learn about ports, cables, and connectors. Students will learn about power supply units, uninterruptible power supplies, and identifying power supplies. This module will also cover the conversion of voltage, overcurrent protection, input supply voltage, DC voltage regulation, input under-voltage, and Energy Star designation.

Topic A - Demo 1 - Input and Output Devices - Part 1

Topic A - Demo 2 - Input and Output Devices - Part 2

Topic A - Demo 3 - Input and Output Devices - Part 3

In this module, Input and Output Devices, students will learn about input and output devices. Output devices take data from the computer and produce an output where input devices communicate or intake information for a computer to process. Students will learn about devices such as keyboards, mouses, and touchscreens.

Topic A - Demo 1 - Printer Instsall

Topic A - Demo 2 - Managing Printers - Part 1

Topic A - Demo 3 - Managing Printers - Part 2

Topic A - Demo 4 - Managing Printers - Part 3

Topic A - Demo 5 - Managing Printers - Part 4

Topic A - Demo 6 - Managing Printers - Part 5

In this module, Managing Printers, students will learn about managing printers. In the IT arena, one of the most time-consuming details of managing a network is managing printers. Between, drivers, paper feed, networking, and user error, printer management can be difficult. This module will teach students about the types of printers they will work with and how to most effectively manage them.

Topic A - Demo 1 - Five Laptops

Topic B - Demo 1 - Mobile Devices, Multimedia, and Laptop Computers

Topic B - Demo 2 - Mobile Device Maintenance

In this module, Mobile Devices, Multimedia, and Laptop Computers, students will learn about mobile devices, multimedia, and laptop computers. This module will cover troubleshooting common problems, such as battery or power supply issues, verifying connections, checking the wireless switch, and verifying software configuration.

CompTIA A+ 1000 - Part 1 - Assessment

Learn the skills necessary to become a valued PC service specialist with this free online CompTIA A+ course.

CompTIA A+ 1000 - Part 1

This course is the first part of an industry-recognized credential that certifies the competency of PC service specialists. It is backed by over fifty major computer hardware and software manufacturers, vendors, distributors, resellers and publications and tells people that you know how to service and repair computers. We explain how to handle various components to provide the skills needed to become an Information Technology (IT) professional.

This course provides the IT skills needed to become a PC service specialist. The ‘CompTIA A+’ qualification was established by the Computing Technology Industry Association in the United States but has become a worldwide standard that assures people of your competence. We explain what is required to maintain safety for you and the computer components you work with. We also examine the system components and establish their roles.
We then cover types of memory and delve into BIOS, CMOS and storage devices like hard drives. We discuss power supplies and voltage before moving on to ports, cables, connectors and input and output devices. The course wraps up with an overview of other types of hardware you will encounter: printers, mobile devices, multimedia and laptop computers.
We use practical demonstrations of real-world applications of these skills to train you to handle a range of problems on the job. This  course covers the core skills required to begin a career servicing computers and other hardware. Sign up to become a valued specialist and gain a qualification that won’t lose value as computers drive the Information Age and we will always need people who can service and repair them.

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Learning Outcomes

ITIL 4: Overview, Evolution, and Impact on Service Management

Core Elements of the ITIL 4 Framework

ITIL 4 Concepts and Service Relationships

ITIL 4 Certification Pathways

Lesson Summary

Continual Improvement and Governance Practices

Supplier Practices

IT Asset and Event Management

Change and Configuration Practices

Incident Handling and Operational Support

User-Facing Practices and Certification Overview

Purposes of the ITIL 4 Service Value Chain Activities

The Design, Build, Deliver & Support Activities

Integrating ITIL 4 with Modern Methodologies

Service Measurement and Optimisation

Improvement and Change Practices

Operational Support Practices

User-Facing and Performance Practices

Foundations of ITIL 4 for Service Management - Assessment

Enhance service delivery, boost career opportunities and improve organisational efficiency with this free online course.

Foundations of ITIL 4 for Service Management

Want to lead in IT service delivery and innovation? This course empowers you to master ITIL 4’s core concepts, practical frameworks, and modern integrations. It’s your gateway to streamlined operations and strategic value. This course was reviewed and approved byqualified subject matter expert Asim Suleman, an information security & compliance specialist. Start your journey toward globally recognised ITIL 4 certification today.

Topic A - Demo 1 - Preventive Maintenance Hardware

In this module, Preventive Maintenance, students will learn about preventative maintenance. This module will teach students about what preventive maintenance does, how it saves time and money, how it can prevent data loss, and how it improves performance. Students will also learn about preventive tasks such as updating virus and malware detectors, backing up data, defragmenting drives, and more.

Topic A - Demo 1 - Troubleshooting Procedures - Part 1

Topic A - Demo 2 - Troubleshooting Procedures - Part 2

Topic A - Demo 3 - Troubleshooting Procedures - Part 3

Topic A - Demo 4 - Troubleshooting Procedures - Part 4

Topic A - Demo 5 - Troubleshooting Procedures - Part 5

In this module, Troubleshooting Procedures, students will learn about troubleshooting procedures. This module will guide students through the procedures for troubleshooting technical issues, starting with the tools required. Students will learn not only about the hardware tools required for troubleshooting computer hardware, but also the software tools as well, such as boot disks and system rescue.

Topic A - Demo 1 - Windows 10

Topic B - Demo 1 - Control Panel

Topic C

Topic C - Demo 1 - Remote Assistance

Topic D

Topic D - Demo 1 - Operating Systems Command Prompt

Topic D - Demo 2 - Operating Systems Administrative Tools

Topic D - Demo 3 - Operating Systems Migration

Topic D - Demo 4 - Operating Systems Configurations

In this module, Operating Systems, students will learn about operating systems. Students will learn about the functions of an operating system, such as managing hardware, resources, data, and making user interaction easy through the use of a graphical user interface (GUI). This module will also cover the big three operating systems: Windows, Linux, and Mac.

Topic A - Demo 1 - Managing Files

In this module, Managing Files, students will learn about managing files. Students will learn about files and directories, naming conventions, and the File Allocation Table (FAT). This module will also cover common executable file extensions, such as batch files, command files, and power shell scripts as well as what they're used for.

Topic A - Demo 1 - Applications Utility

Topic A - Demo 2 - Troubleshooting Utility

Topic A - Demo 3 - Optimization - Part 1

Topic A - Demo 4 - Optimization - Part 2

Topic A - Demo 5 - Optimization - Part 3

Topic A - Demo 6 - Optimization - Part 4

Topic A - Demo 7 - Optimization - Part 5

Topic A - Demo 8 - Optimization - Part 6

In this module, Applications Utility, Troubleshooting, and Optimization, students will learn about applications utility, troubleshooting, and optimization. IT professionals frequently upgrade and remove applications from computers. New installs are frequently acquired through disc or internet download. This module will teach students about the common processes for download and removing software.

Topic A - Demo 1 - Configuring Drivers

In this module, Configuring Device Drivers, students will learn about configuring device drivers. Students will learn about configuring device drivers, changing device settings, updating drivers, removing device drivers, plug-and-play devices, and device failure. This module will also discuss what to do in the event of device failure and how to use system restore points.

Topic A - Demo 1 - Networking and Wireless Connections - Part 1

Topic A - Demo 2 - Networking and Wireless Connections - Part 2

Topic A - Demo 3 - Networking and Wireless Connections - Part 3

Topic A - Demo 4 - Networking and Wireless Connections - Part 4

Topic A - Demo 5 - Networking and Wireless Connections - Part 5

In this module, Networking and Wireless Connections, students will learn about networking and wireless connections. Students will learn about peer-to-peer networks, server networks, the common functionality of server networks, and the three types of network topology: Bus, Star, and Ring networks. This module will also cover networking devices including network interface cards, repeaters, bridges, routers, gateways, hubs, and switches.

Topic A - Demo 1 - Recovering Systems - Part 1

Topic A - Demo 2 - Recovering Systems - Part 2

In this module, Recovering Systems, and Disaster Recovery, students will learn about recovering systems and disaster recovery. This module will discuss the process for disaster recovery, expecting things to go wrong, and using boot logs to troubleshoot problems. Students will learn the process for booting a system into safe mode, emergency repair, factory repair partitions, startup repair, and system image recovery.

Topic A - Demo 1 - Cloud Storage - Part 1

Topic A - Demo 2 - Cloud Storage - Part 2

Topic A - Demo 3 - Cloud Storage - Part 3

In this module, Cloud Computing, students will learn about cloud computing. Cloud computing uses a network or internet connection and manipulates, collates, configures, and accesses applications online while providing support infrastructure, applications, and data storage. This module will also discuss the benefits and risks to cloud computing as well as cloud characteristics.

Topic A - Demo 1 - Security Fundamentals - Part 1

Topic A - Demo 2 - Security Fundamentals - Part 2

Topic A - Demo 3 - Security Fundamentals - Part 3

In this module, Security Fundamentals, students will learn about security fundamentals. This module will cover security fundamentals such as business continuity, disaster recovery planning, application development security, access control, information security governance, risk management, operation security, physical security, and network security.

CompTIA A+ 1000 - Part 2 - Assessment

Learn the skills necessary to become a PC Service Specialist with this free online CompTIA A+ 1000 course.

CompTIA A+ 1000 - Part 2

This free online CompTIA A+ course will teach you about preventative maintenance. You will study the hardware tools required for troubleshooting computer hardware as well as the software tools such as boot disks and system rescue. You will study the functions of an operating system such as hardware management, resources, data, and making user interaction easy through the use of a graphical user interface (GUI), and so much more!

NIS2 Directive - The Essentials

NIS2 Directive - Objectives and Obligations

NIS2 - Articles 21 and 23

Complying With NIS 2 - The Importance of GAP Analysis

This module discusses the implications of the NIS2 Directive, a cybersecurity regulation imposed in the EU.  The module compares the NIS2 Directive against the NIS Directive. Various obligations and requirements for compliance are also explained, along with implementing the important articles of the Directive.

Fundamentals of NIS 2 Directive - EU Cybersecurity Enhancement - Course Assessment

This free online course aims to build your foundations regarding the requirements of the NIS2 Directive.

Fundamentals of NIS2 Directive - EU Cybersecurity Enhancement

With cybersecurity incidents constantly increasing, various regulations and countries are working around the clock to enact and impose new rules and standards for added protection. One such standard is the NIS2 Directive, which has its scope in the territory of the European Union. In this short course, we explore this new Directive, the requirements to show compliance, and its important articles and requirements.

Electronic Document Management - Learning Outcome

EDM Fundamentals and Compliance

EDM Operations and Processes

Document Control and Security in EDM

In this module, you’ll be introduced to the basics of electronic document management (EDM), covering its key concepts, terminologies, principles and benefits. We discuss the document lifecycle in an EDM system, including the operations and processes involved in EDM. You’ll learn about document control, security and more.

Course Assessment - Introduction to Electronic Document Management

Learn the basics of electronic document management (EDM) and improve your document workflow in this free online course.

Introduction to Electronic Document Management

Imagine a scenario in which documents effortlessly flow from creation to storage, retrieval and collaboration. Electronic document management (EDM) systems are designed for that. With the help of EDM, any document is just a few mouse clicks away. This course introduces you to EDM and lays out its benefits and key concepts. We discuss EDM standards and regulations and lay out EDM operations and processes. Sign up to learn how to go paperless.

Introduction to the CCTV system

Basic Components of the CCTV System

CCTV Plan Drafting on AutoCAD

In this module, you will be introduced to CCTV Security Systems and how the CCTV system is used for security purposes in the present era. Following this learn the basic components of the CCTV system in detail and how these components are interconnected. Finally you will learn the about drafting of a CCTV plan in AutoCAD software.

Introduction to CCTV Systems & AutoCAD Layouts - Assessment

In this free online course, learn about CCTV systems' basic components and how to develop system plans in AutoCAD.

Introduction to CCTV Systems & AutoCAD Layouts

This course introduces CCTV systems: what closed-circuit television is, the purpose of adopting this kind of security system and its basic components. You will learn about types of cameras and their applications. You will explore video recorders, display units and types of cables for signal transmission before studying how to develop CCTV system plans in AutoCAD. This free CCTV training course covers all the basics you need to know.

Need of Information Security Management System (ISMS) - Business Case

Important Terminologies in ISO 27000:2018

Important Frameworks on Information Security

This module briefly overviews information security management systems (ISMS), including their business case and justification. It also presents essential discussions on recognized standards in this subject, ultimately equipping learners with a foundational understanding of ISMS principles and best practices.

Leadership and Organization's Context

Planning & Support Functions

Operations, Evaluation & Improvement

This module provides a detailed overview of the auditable requirements of ISO 27001:2019, covering Clauses 4 to 10. It includes Clause 4 on the Context of the Organization, Clause 5 on Leadership, Clause 6 on Planning, Clause 7 on Support, Clause 8 on Operation, Clause 9 on Performance Evaluation, and Clause 10 on Improvement.

Introduction to New Information Security Controls in ISO 27001:2022

Annex A - Information Security Controls (Part 1) in ISO 27001:2022

Annex A - Information Security Controls (Part 2) in ISO 27001:2022

This module provides a detailed overview of the Annex - A of ISO 27001which is focused on information security operation control. The controls are revamped for better integration with NIST and other security protocols.

ISMS Risk Management With ISO 27005 & ISO 27001

ISO 27005 - Steps of Managing Information Security Risks

ISO 27005 - Risk Evaluation, Risk Treatment and Controls

In this module, we will discuss the concept of risk management based on information security in the ISO/IEC 27005 standard. The module also discusses risk treatment from controls and the input to trigger risk assessment, etc.

ISO 27002:2022 Relationship with ISO 27001

ISO 27002:2022 Assistance to ISO 27001:2022 Compliance

Introduction to the Controls in ISO 27701

This module provides comprehensive guidance on implementing ISO/IEC 27001 information security management system using ISO/IEC 27002 and ISO/IEC 27701 privacy management system standards.

Fundamental Controls (Annex - A-5 to Annex - A-7) in ISO 27001:2013

Fundamental Controls (Annex - A-8 to Annex - A-10) in ISO 27001:2013

This module provides an overview of information security operational controls such as security policies, organization of information security, human resource security, asset management, access control, cryptography, physical and environmental security, operations security, communication security, system maintenance, supplier relationships and more.

In this free online course, learn about the essentials of ISO/IEC 27001:2022 information security management systems.

Diploma in ISO 27001:2022 - Information Security Management System (ISMS)

Are you ready to dive deep into the world of information security? This in-depth course on ISO 27001:2022 provides you with a thorough understanding of the standard and the practical expertise to build a powerful Information Security Management System (ISMS). You'll explore crucial ISMS controls, discover effective implementation strategies, and become fluent in the essential language of information security. Begin your journey to mastery now!